OzVoIP.com - The VoIP Specialists!

Connection Support

BONUS: Free hardware configuration: Allow OzVoIP to sign you up to the VoIP provider of your choice and purchase yourVoIP hardware from us and we will deliver it to you fully configured at no extra cost to you. Simply add a VoIP provider to your shopping cart, and select a hardware device from our catalogue and we will set it up for you.

Technical Support

OzVoIP Technicians are experienced in all aspects of VoIP and are trained and qualified on all the products OzVoIP sells. We are Asterisk installers for small, medium and large businesses. We use Asterisk every day. Our experience is your advantage. From consultation to full install, ongoing support and maintainence, talk to one of our Technicians about your Companies telephony needs. OzVoIP's VoIP Consultation, support and installation fees are 150.00 excluding GST per hour.

Please Note:

The first 10 minutes of all our consultations are free of charge. Should you purchase an Asterisk, Switchvox or Thirdlane software and hardware solution install from OzVoIP, your initial consultation fees will be waived. All Hardware quotes are free of charge.

Do you offer free advice?

Yes!

The best free advice we can give you is: "When it comes to VoIP employ someone who is qualified in VoIP". We have had to fix too many trial and error installs by at times even qualified IT Guys that have had no VoIP or Digital telephony experience which has resulted in more expense for the owner. Ask for proof of their experience and a reference you may contact to confirm their experience. Hint: (If you believe not being about to receive email is a disaster, wait till your phone system crashes!!)

Everyday people contact us hoping for a bit of a chat and some helpful advice from one of our technicians.

As much as we would love to assist with your projects we do have to pay the bills.

For a bit of a chat about your projects, challanges, issues or bugs please join our Forum: (old school layout) which our technicians moderate. Ask your questions here and our forum members may be able to assit you in finding answers or at least offer some helpful advice.

OzVoIP has made a large investment in the training of our technicians to a specialist level however with desirable high level skill sets it does cost OzVoIP a lot each year to retain their services.

For this reason we charge out our technical support staff who are available to you on a per minute/per hour/per job basis. Please contact us to discuss booking a specialist VoIP/Asterisk technician.

I bought Hardware from OzVoIP. Do I get free support?

OzVoIP offers free configuration of your hardware device if you allow OzVoIP to setup your VoIP account with the provider of your choice and purchase your hardware device device from us.

We also offer to configure your hardware before it is shipped to you if you already have an exisiting account. For this service we charge 25.00 dollars incl gst. Our technicians configure your device and test the account is sending/receiving correctly. Your now ready to plug your device into your network and start making VoIP calls

Ok...but is my network ready for my VoIP device?

If web interface browsing, IP addressing, port forwarding, NAT translation, routers,firewalls and Voice over IP aren't really your thing and you don't want the hassel then simply book one of our technicians to analise your network and configure your devices remotely. Average home network would cost 40-60 dollars for this service.

There are so many products to choose from. What do I need ?

OzVoIP has a team of knowledgeable sales staff to assist you in making an informed buying decision. (please call us). OzVoIP was established in 2003 and we specialise only in VoIP hardware sales and VoIP technical services. All OzVoIP hardware carries a manufacturers warranty.

We do not price match to make hardware sales.

We do however offer discounts for bulk purchases (please ask), reliable lines of supply through our distributors network and the leading brands of VoIP hardware.

All tried and tested by certified technicians.



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